Blog
Contact Center Platform
NWN Carousel’s Contact Center offering leverages intelligent automation to deliver business value and competitive advantage enabling a shift from reactive customer service to proactive customer engagement.
Deliver Engaging Customer Experiences
A positive customer experience is crucial for competitive advantage and brand differentiation, but managing data across multiple platforms can hinder real-time improvements.
Partnering with NWN Carousel provides a significant edge. Our AI-powered solution-as-a-service portfolio powered by EMP enables seamless communication across all channels and equips agents with comprehensive tools for deeper customer engagement.
“With NWN Carousel’s help, we have turned information into an asset that employees can access at any point to gain a better understanding of things like how much revenue is out there.”
Brad King
Manager of information systems
Gresham, Smith and Partners
Build a Loyal Customer Base With Our Contact Center Solution
Omnichannel choice of real-time live agent or self-serve
Data-driven experience to harness the history of the customer journey
Analytics that better predict patterns in customer behavior
AI to drive automation
for agent & customer satisfaction
Download the Offering Overview
An intelligent Contact Center Solution allows you to provide a seamless experience to your customers through a flexible, scalable, reliable platform while simultaneously providing you with the analytics to manage your day-to-day operations.
Resources
Wait…checkout this perfect pairing to our Contact Center Offering →
Device Management Solutions (DaaS)
Modernize delivery, management, and support for your end-user devices. NWN Carousel secures managed devices through our subscription-based Devices-as-a-Service (DaaS) model, enabling you to securely and efficiently deploy laptops, desktops, and workstations at scale.
Be EMPowered
Watch a recorded episode and learn how our Experience Management Platform offers advanced analytics, real-time reporting, service desk capabilities, and proactive alerts as a single source of truth.
