Eliminating complexity and helping you go above and beyond for your customers.
A positive customer experience is a competitive necessity and a key brand differentiator for most organizations. Yet organizations are challenged with managing data across multiple, often disparate, platforms, rendering it nearly impossible for real-time use to enhance the customer experience.
Organizations that lean on a cloud communications service provider, like NWN Carousel, gain an unparalleled competitive advantage. By harnessing the true power of a solution-as-a-service, you can navigate across all channels of communication to quickly interact with customers, all while empowering agents with a comprehensive toolset to achieve greater customer intimacy.
“With NWN Carousel’s help, we have turned information into an asset that employees can access at any point to gain a better understanding of things like how much revenue is out there.”
Manager of information systems
Gresham, Smith and Partners
Omnichannel Choice of Real Time Live Agent or Self-Serve
Data-Driven Experience to Harness the History of the Customer Journey
Generate Analytics that Better Predict Customer Patterns
AI to Drive Automation
for Agent & Customer Satisfaction
NWN Carousel takes a platform-based approach to architecture design with security tightly integrated into every aspect of the IT infrastructure. Through consolidation of operations and integrated analytics via NWN Carousel’s Experience Management Platform (EMP), organizations can improve their existing security footprint, increase efficiencies, and evolve to an improved Security Posture.
The provision of quality customer service is essential to the successful operation of a contact center. The quality of the exchange between an operator and a customer can be greatly enhanced by a well-constructed, implemented, and communicated plan.