CONTRACTS

At NWN Carousel, we are unwavering in our commitment to our customers’ success.

 

We work hard every day to apply our vast technical expertise to simplify the complexity of technology and to deliver real-time, real-world solutions to optimize the performance, security, and reliability of your IT operations so you can focus on what you know best: your business. Our national contracts are competitively bid and easy to use.


  • CALNET3
  • CALNET Next Gen
  • South Carolina Telecom
  • California Contracts
  • North Carolina Contracts
  • Connecticut Contracts
  • Texas DIR Contracts
  • Massachusetts Contracts
  • State of Florida SUNCOM

CALNET3

Product Catalogs

Subcategory 1.2

Multiprotocol Label Switching (MPLS) Virtual Private Networking (VPN), and Converged Voice over Internet Protocol (VoIP) Telephony

Network based MPLS data services where the switching equipment is owned and maintained by the Contractor; Converged VoIP services where the end user LAN is utilized and VoIP traffic is converged with data traffic via an MPLS access circuit.

View Subcategory 1.2 Product Catalog

Subcategory 2.0

Network Based Web Conferencing

Fully Managed Web based Conferencing Service that provides the ability to communicate using instant messaging, voice, video and desktop collaboration.

View Subcategory 2.0 Product Catalog

Subcategory 6.1

Hosted IVR/ACD Services

Hosted IVR/ACD is a fully managed offering that provides cloud-based Unified Communications and Collaboration Applications that are delivered within a highly secure, cloud-ready, virtualized platform under a centralized management system.

View Subcategory 6.1 Product Catalog

Customer Assistance

NWN CALNET 3 Sales Support

Email: CALNET3-Sales@nwnit.com
Phone: 855-548-2200, option 1

Service Level Agreements (SLAs)

Subcategory 1.2

Multiprotocol Label Switching (MPLS), Virtual Private Networking (VPN), and Converged Voice over Internet Protocol (VoIP) Telephony

View Subcategory 1.2 SLA’s

Subcategory 2.0

Network Based Web Conferencing

View Subcategory 2.0 SLA’s

Subcategory 6.1

Hosted IVR/ACD Services

View Subcategory 6.1 SLA’s

NWN CALNET 3 Support

Customer Assistance

Email: CALNET3-Support@nwnit.com
Phone: 855-548-2200, option 3

Billing and Invoicing Application

Login

Log on for the Billing and Invoicing Portal

Customer Assistance

NWN CALNET 3 Support

Email: CALNET3-Billing@nwnit.com
Phone: 855-548-2200, option 4

CALNET 3 Contract Management Organization (CMO)

Email: CALNET3BillingandInvoicing@state.ca.gov

Contracts and Amendments

Contracts and Amendment Documents by Category

User Instructions

View User Instructions

Customer Escalation Process

View Customer Escalation Process

Customer/End-User Training

View Training Plan

Taxes, Fees, Surcharges and Surcredits

View Taxes, Fees, Surcharges and Surcredits

FAQs

CALNET 3 FAQs

Trouble Ticket Reporting Tool

Login

Log on for trouble ticket and reporting

Customer Assistance

NWN CALNET 3 Support

Email: CALNET3-Support@nwnit.com
Phone: 855-548-2200, option 3

CALNET 3 Contract Management Organization (CMO)

Email: CALNET3BillingandInvoicing@state.ca.gov


Open, Scalable, and Easy to Procure and Deploy

The State of California Department of Technology Services has awarded NWN Corporation a CALNET 3 contract for Subcategory 1.2 – MPLS VPN and Converged VoIP. The CALNET 3 Contract provides a Converged VoIP that delivers a broad range of Unified Communications solutions via a hosted and flexible pay-by-the-device service model to public entities throughout the State.

Converged VoIP delivers a broad range of communications solutions via a hosted and flexible pay-by-the-device service model. This offering gives your organization the same user experience, flexibility, and collaborative tools as an enterprise architecture without having to make a significant investment in your own data center or staff.

Benefits

The NWNComm hosted delivery model creates an opportunity for public sector organizations to deploy unified communications and collaboration together across NWN’s environment. The benefits of deploying Converged VoIP include:

  • Pay as you use: Purchase collaboration services as needed and pay one predictable monthly payment
  • Increased service and support levels: NWN proactively manages and monitors the solution 24×7, allowing your organization’s IT staff to focus on projects that are core to its business
  • Scalable architecture: Add new users, features and locations quickly
  • Operational expense: Hosted collaboration converts capital expenses into a predictable operational expense
  • ERate P1 service: The NWNComm hosted service qualifies for P1 funded ERate funding.
  • Productivity advantage: Provide seamless collaboration tools for your employees to work as an efficient team

Questions? Contact your dedicated NWN CALNET 3 team: Toll Free 855-548-2200.

CALNET Next Gen

California Department of Technology

Product Catalogs

Category 20

MPLS Data Network

Multiprotocol Label Switching (MPLS) Virtual Private Networking (VPN).

NWN’s MPLS service is a network based solution enabled by Multiprotocol Label Switching (MPLS) technology. This is a Port Only service.

View Category 20 Product Catalog

Category 21

Standalone VoIP Services

NWN Standalone VoIP Service includes our network based communication solutions with a variety of handset and soft client options, with managed LAN infrastructure included.  Station cabling is an optional component that can be bundled. The WAN transport from customer location to NWN’s hosted facilities is included with this service.

View Category 21 Product Catalog

Category 22

Cloud-Hosted VoIP Services

NWN’s Cloud-Hosted VoIP service package integrates all modes of communication into a unified end user experience.  With NWN Unified Communications, organizations can transform workflows by adopting the latest collaboration technology that best aligns to the organization’s needs.

NWN’s package includes the following components

  • Site survey analysis to facilitate a successful Cloud services implementation. Analysis to include identifying requirements for bandwidth, routing, security, site wiring, and QoS configurations.
  • Implementation schedule
  • Testing and acceptance documentation
  • Emergency E911 Services compliant Kari’s law and Ray Baum’s act.

View Category 22 Product Catalog

Category 23

Metropolitan Area Network Ethernet

NWN’s Ethernet VPL service uses fiber and copper access to provide networking between locations in three configuration options:

  • point to point
  • point to multipoint
  • multipoint to multipoint

View Category 23 Product Catalog

Category 27

Standard Contact Center Services

NWN provides a network call queue to manage the intelligent routing and distribution of contacts from all multimedia channels such as voice, email, and the customer website.

NWN’s contact center service general features include

  • Web Callback
  • Web and SMS chat
  • Digital Recording
  • Collaborative Browsing
  • Email Response
  • Workforce Management
  • Outbound Dialing
  • Voice Callback
  • Quality Management
  • Screen Capture
  • Blended Agent

View Category 27 Product Catalog

Category 28

Custom Contact Center Services

NWN provided consulting services specific to Contact Center projects.

View Category 28 Product Catalog

Category 29

Converged VoIP Services

The standard seat pricing includes all equipment, hardware, software, and on-going administration, maintenance and upgrades.  In addition, the standard seat pricing includes planning, applicable design, engineering, testing, installation, and customer end-user training services.

View Category 29 Product Catalog

Category 30

Broadband with Internet Service

NWN’s Broadband with Internet Service is a User-to-Internet Service providing connectivity.

View Category 30 Product Catalog

Customer Assistance

NWN DNCS Sales Support

EmailSCA_Sales_Team@nwnit.com
Phone: 855-548-2200, option 1

Service Level Agreements (SLAs)

Category 20

Multiprotocol Label Switching (MPLS) Network

View Category 20 SLA’s

Category 21

Standalone VoIP Services

View Category 21 SLA’s

Category 22

Cloud-Hosted VoIP Services

View Category 22 SLA’s

Category 23

Metropolitan Area Network (MAN) Ethernet

View Category 23 SLA’s

Category 27

Standard Contact Center Services

View Category 27 SLA’s

Category 29

Converged VoIP Services

View Category 29 SLA’s

Category 30

Broadband with Internet Service

View Category 30 SLA’s

Customer Assistance

NWN DNCS Support

Email: Support@nwnit.com
Phone: 855-548-2200, option 3

Billing and Invoicing Application

Login

Log on for the Billing and Invoicing Portal (Coming Soon)

Customer Assistance

NWN DNCS Support

Email: CALNET-Billing@nwnit.com
Phone: 855-548-2200, option 4

DNCS Contract Management Organization (CMO)

EmailCIOCALNETBILLING@state.ca.gov

Contracts and Amendments

Contracts and Amendment Documents by Category

User Instructions

View User Instructions

Customer Escalation Process

View Customer Escalation Process

Customer/End-User Training

View Training Plan

FAQs

CALNET FAQs

Trouble Ticket Reporting Tool

Login

Log on for trouble ticket and reporting

Customer Assistance

NWN DNCS Support

EmailSupport@nwnit.com
Phone: 855-548-2200, option 3

DNCS Contract Management Organization (CMO)

EmailCIOCALNETBILLING@state.ca.gov


Open, Scalable, and Easy to Procure and Deploy

The State of California Department of Technology Services has awarded NWN Corporation a CALNET NexGen DNCS contract for Category 20 – MPLS Data Network,  and Category 23 – Metropolitan Area Network Ethernet. The DNCS Contract provides a Converged VoIP that delivers a broad range of Unified Communications solutions via a hosted and flexible pay-by-the-device service model to public entities throughout the State.

Converged VoIP delivers a broad range of communications solutions via a hosted and flexible pay-by-the-device service model. This offering gives your organization the same user experience, flexibility, and collaborative tools as an enterprise architecture without having to make a significant investment in your own data center or staff.

Benefits

The NWN hosted delivery model creates an opportunity for public sector organizations to deploy unified communications and collaboration together across NWN’s environment. The benefits of deploying Converged VoIP include:

  • Pay as you use: Purchase collaboration services as needed and pay one predictable monthly payment
  • Increased service and support levels: NWN proactively manages and monitors the solution 24×7, allowing your organization’s IT staff to focus on projects that are core to its business
  • Scalable architecture: Add new users, features and locations quickly
  • Operational expense: Hosted collaboration converts capital expenses into a predictable operational expense
  • ERate P1 service: The NWN hosted service qualifies for P1 funded ERate funding.
  • Productivity advantage: Provide seamless collaboration tools for your employees to work as an efficient team

Questions? Contact your dedicated NWN DNCS team: Toll Free 855-548-2200.

South Carolina Telecom

Product Catalogs

Lot 1

Hosted VoIP/Unified Communications
View Lot 1 Product Catalog 

Lot 2

Provider Hosted and Private Cloud-Based Contact Center
View Lot 2 Product Catalog 

Lot 3

Provider Hosted and Private Cloud-Based Integrated Voice Response (IVR)
View Lot 3 Product Catalog 

Billing & Invoicing

Login

Log in for Billing and Invoicing Portal

Trouble Ticket and Reporting Tool

Login

Log on for trouble ticket and reporting


Open, Scalable, and Easy to Procure and Deploy

NWN has been awarded a 7 year contract with the State of South Carolina providing Hosted VoIP, Hosted Contact Center and Integrated Voice Response Services. The Hosted VoIP and Messaging, Contact Center, and IVR Services Contract provides an end-to-end unified communications solution, via a hosted and flexible pay-by-the-device service model to public entities throughout South Carolina.

NWN’s hosted communication delivers a broad range of communications solutions via a hosted and flexible pay-by-the device service model.  This offering gives your organization the same user experience, flexibility, and collaborative tools as an enterprise architecture without having to make a significant investment in your own data center or staff.

Benefits

NWNComm’s hosted delivery model creates an opportunity for public sector organizations to deploy unified communications and collaborate together across NWN’s highly secure communication platform. The benefits of deploying NWN’s hosted communication solution include:

  • Best-In-Class-Support – NWN proactively manages and monitors the solution 24 x 7, ensuring uptime, performance and capacity, allowing your organization’s IT staff to focus on projects that are core to the business.
  • Flexible and scalable architecture – Add new users, features, and locations quickly.
  • Budget efficiency – Predictable monthly fees eliminating costly up front expenditures.
  • Cisco-powered technology –Built on a best of breed data center platform leveraging the highest quality Cisco hardware and software with capabilities to address current and emerging unified communication needs. This architecture maintains high availability (HA), quality of service (QoS), and the greatest level of security.
  • ERate P1 service – The NWN hosted service qualifies for P1 ERate funding.
  • Productivity advantage – Provides seamless collaboration tools for your employees to work as an efficient team.

California Contracts

In our work with California state and local government agencies, we operate under a number of contractual agreements that enable state agencies to achieve purchasing convenience, service reliability and significant cost savings. With strong partners such as Hewlett-Packard, Cisco, Samsung, McAfee, Microsoft, Synnex and ImmixGroup (EC America), to name a few, NWN has the ability to provide you flexible, national contract solutions that are easy to use.

Below you will find a complete listing of contracts that include links to the Department of General Services (DGS) website as well as copies of each contract. Here is a quick link to the “Departments with Approved Purchasing Authority” DGS website: Delegated Purchasing Authorization Listing

For your Telecommunication needs, see the CALNET3 tab.

Statewide Computer Equipment Contracts

Contract #1-19-70-19H-2 
Expires: 03/31/2023
Description: Enterprise Technology (OEM-HPE)
Vendor: HP Enterprise
State Contract Website
Contract Documents

Contract #1-19-70-19B-1
Expires: 03/31/2023
Description: Enterprise Technology (OEM-Cisco)
Vendor: Cisco
State Contract Website
Contract Documents

Contract #1-22-70-30
Expires: 06/30/2025
Description: PC Goods-Desktops, Thin Desktops, Laptops, Thin Laptops, Chromebooks, Monitors
Vendor: HP Inc.
State Contract Website
Contract Documents

Contract #1-22-70-35
Expires: 06/30/2025
Description: Rugged Laptop 
Vendor: Getac
State Contract Website
Contract Documents

Contract #1-21-70-04A
Expires: 08/20/2024
Description: Printers and Multifunctional Devices (MFD)
Vendor: HP Inc.
State Contract Website
Contract Documents

Contract #1-21-70-08C
Expires: 07/31/2024
Description: Tablets, Hewlett-Packard
Vendor: HP Inc.
State Contract Website
Contract Documents

Contract #1-21-70-08D
Expires: 07/31/2024
Description: Tablets, Getac Inc. (Rugged)
Vendor: Getac Inc.
State Contract Website
Contract Documents

Contract #STP-SW-SCS-19-NWN
Expires: 08/18/2022
Description: Structured Cabling Services
State Contract Website
Contract Documents

Contract Price Sheets

 

NWN Carousel California Contracts Seminar Booklet

    North Carolina Contracts

    In our work with North Carolina state and local government agencies, we operate under a number of contractual agreements that enable state agencies to achieve purchasing convenience, service reliability and significant cost savings. With strong partners such as Cisco, EMC, Hewlett-Packard, Intel Security (formerly McAfee), Microsoft, NetApp and VMWare, to name a few, NWN has the ability to provide you flexible, national contract solutions that are easy to use.

    Statewide IT Procurement Contracts

    Contract #ITS-204X
    Expires: 06/30/2023
    Description: IT Infrastructure Solutions
    Vendor: Cisco, Pure, NetApp, F5, Nutanix
    State Contract Website
    Contract Documents

    Local Government and Education Contracts

    Contract #40-RQ22294323
    Expires: 02/16/2025
    Description: Networking Equipment & Services
    Organization: NC DPI
    Vendor: Cisco
    State Contract Website
    Contract Documents

    Connecticut Contracts

    Contract Names/Numbers

    CSCU Contract SO-19127

    Download Contract Document

    Section 3.1: Hardware

    IT Hardware includes computers, appliances and devices capable of the processing of data and/or networked voice or data communications and may include the following:

    • 3.1.1 Computing solutions including and not limited to servers, workstations, desktops, laptops, tablets, handheld (including telephonic) devices, robotics, programmable manufacturing or service industry systems, computer-based classroom technology products, et al.
    • 3.1.2 Peripheral equipment and devices for input or output purposes. Such include but are not limited to mouse, keyboard, user interface device, printer (2D/3D), scanner, plotter, monitor, image processor, copier, shredder, et al.
    • 3.1.3 Audio and/or Visual solutions including camera systems (still or video; analog, digital, or optical), soundsystems, broadcast communications systems, imaging systems, image display systems such as for classroom or office or advertising or large-screen display/processing. System application may be for business, classroom education, vocational laboratory, graphics, physical or data security, surveillance, public interface, et al.
    • 3.1.4 IT Infrastructure hardware such as routers, modems, firewalls, appliances, power supplies; data storage devices and/or solutions of any type.
    • 3.1.5 IT Physical Plant Hardware necessary to the operation of the technology includes furniture, racks, carts, fixtures, wiring/cabling, specialized tools, et al. Installation of furniture, racks, fixtures and other such items may require structural modification of the facility into which installed. Such work is within the scope of IT Services defined in Section 3 .3 of this Agreement.
    • 3.1.6 Consumable Supplies or Components, such as are necessary in order that an IT device can function, are within the scope of this Agreement. For example: toner, parts, portable media or other material necessary for a printer (2D/3D) to deliver its output is implied to be within the scope of the Agreement to provide product or services are considered Consumable Supplies or Components.

    Section 3.2: Software

    IT Software includes system software, including virtual software, and communications software and end-user application solutions required to perform or facilitate any functional task including and not limited to business administrative, academic administrative, vocational training, teaching and learning, scientific/research, engineering, security and monitoring. This includes software necessary for the hardware to perform its function.

    Section 3.3 IT Services

    IT Services include and are not limited to installation, training, support, maintenance, professional services, managed services, repair and/or refurbishment, equipment buy-back, asset disposition, Software as a Service (SaaS), Infrastructure as a Service (IaaS), Platform as a Service (“PaaS”), “Cloud” Solutions, Internet access, et al.

    All services must be delivered within the governance of the policies and guidelines of the respective Procurement Entity ordering the service.

    Who is this available to?

    • UCONN and affiliates
    • CT Board of Regents
    • CSCU Entitles
      • The Regional Community Technical Colleges (CTCs)
        • Asnuntuck Community College
        • Capital Community College
        • Gateway Community College
        • Housatonic Community College
        • Manchester Community College
        • Middlesex Community College
        • Naugatuck Valley Community College
        • Northwestern CT Community College
        • Norwalk Community College
        • Quinebaug Valley Community College
        • Three Rivers Community College
        • Tunxis Community College
      • Charter Oak State College
      • The Connecticut State Universities (CSUS)
        • Central Connecticut State University
        • Eastern Connecticut State University
        • Southern Connecticut State University
        • Western Connecticut State University
      • All CT Public Schools
      • All CT Municipalities
      • Agencies or political subdivisions of the State of Connecticut
      • Any member institution of the CCPG

    Pricing Tables

    Download Pricing for Hardware (XLSX)

    Download Pricing for Software (XLSX)

    Download Pricing for Professional Services (XLSX)

    UC-16-SF071176-C

    Download Contract Document

    Who is this available to?

    • UCONN and affiliates

    Download Category I Pricing for IT Hardware & Associated Software (XLSX)

    Download Category II Pricing for Professional Services (Self Completed Services) (XLSX)

    Download Category II Pricing for Professional Services (Resold Services) (XLSX)

    Texas DIR Contracts

    Contract # DIR-TELE-CTSA-014

    Expires: 1/31/2026

    Description: TEX-AN Services (Cloud Communications Services)

    Vendor: NWN

    State Contract Website

    NWN DIR Contract Page

    Contract # DIR-TSO-4192

    Expires: 6/28/2023

    Description:  Cisco Branded Products & Related Services

    Vendor:  NWN

    State Contract Website

    NWN DIR Contract Page

    Contract # DIR-CPO-4513

    Expires: 12/11/2025

    Description: Data Storage, Data Communications & Networking Equipment & Related Services

    Vendor: NWN

    State Contract Website

    NWN DIR Contract Page

    Choice Partners Contract # 21/031KN

    Expires: 06/15/2023

    Description: Technology Hardware, Software and Services

    Vendor: NWN

    Choice Partners Website

    Choice Partners Contract Overview

    Contract # DIR-TSO-4299

    Expires: 12/17/2023

    Description:  Data Storage, Data Communication & Networking Equipment and Related Services

    Vendor:  EMC

    State Contract Website

    Contract Discount Levels

    Contract # DIR-TSO-4159

    Expires: 9/28/2024

    Description:  Computer Products & Related Services

    Vendor: HP, Inc.

    State Contract Website

    Contract Discount Levels

    Contract # DIR-TSO-4160

    Expires: 10/2/2024

    Description:  HPE Branded Hardware, Software, Cloud & Related Services, and Services

    Vendor: Hewlett Packard Enterprise

    State Contract Website

    Contract Discount Levels

    Contract # DIR-CPO-4839

    Expires: 12/30/2023

    Description:  Computer Equipment & Related Services

    Vendor: Lenovo

    State Contract Website

    Contract Discount Levels

     

    Massachusetts Contracts

    Contract #ITS78

    Expires: 06/30/26

    Description: Data, Cybersecurity, and Related Audit, Compliance and Response Services

    Vendor: NWN

    ITS78 Contract

    Contract # ITS69

    Expires: 6/30/24

    Description:  Managed Print Services

    Vendor:  NWN

    ITS69 Contract

    Contract # ITS74

    Expires: 6/30/24

    Description:  IT Project Services

    Vendor:  NWN

    ITS74 Contract

    Contract # ITT72

    Expires: 12/31/2025

    Description:  IT Network Services, Communications Services & Related Equipment

    Vendor:  NWN

    ITT72 Contract

    Contract # ITC73

    Expires: 1/31/2028

    Description:  IT Hardware and Services

    Vendor:  NWN

    ITC73 Contract

     


    State of Florida Delivers Cloud-First Connectivity with NWN’s Partnership

    NWN’s partnership with the Florida Department of Management Services (DMS) as a SUNCOM Communication Services (SCS) providers makes it Easy for the State of Florida to Deliver Integrated Cloud Communications and Devices to Support the Future of Work. 

    Service Descriptions

    Unified Communications (Dedicated or Cloud-based Phones)

    Unified Communications combines independently-run communications subsystems in order to streamline how Customers communicate and collaborate regardless of location.

    Category 1 Single Tenant

    Category 1 Multi-Tenant

    SIP Trunking Services

    SIP Trunking provides local, long distance, toll-free, and international long distance network access using an IP network for transport, either MyFloridaNet, Customer-provided via the Internet, or Contractor-provided.

    Category 2 SIP Trunking

    Contact Center Services (Dedicated or Cloud-based Contact Centers)

    A Contact Center handles a high volume of incoming calls from callers accessing State agency services. The Customer communication channels are not only voice, but may also include chat, web browser, video, text, email, and mobile apps. Contact centers support inbound, outbound, and self-service customer interactions.

    Category 3 Single Tenant

    Category 3 Multi-Tenant

    Customer Assistance – Sales Support

    NWN DMS SUNCOM Sales Support:

    Email: SUNCOM@nwnit.com
    Phone: (850) 848-9550 or Toll Free (888) 519-1692, Option 1

    Service Level Agreements (SLAs)

    Service Level Agreements

    Order Entry

    CSAB Login

    Log on for Order Entry Web page

    Ordering Information

    For information on ordering SUNCOM services you can access the DMS website at SUNCOM Website  and select Place an Order or Register as a Customer under the SUNCOM Links menu on the right side of the page.

    You can also reach DMS  by phone at 1-888-478-6266 (888 4 SUNCOM)

    • Select Option 1 for the Main Menu
    • Select Option 3 for Consulting Services and Service Delivery/Ordering
      • Choose from the following:
        • Press 1 for Consulting Services or
        • Press 2 for Ordering

    Customer Assistance

    NWN DMS SUNCOM Support

    Email: SUNCOM-Billing@nwnit.com
    Phone: (850) 848-9550 or Toll Free (888) 519-1692, Option 4

    Contracts and Amendments

    Contracts and Amendments

    View Florida DMS-17-18-004D Contracts

    User Instructions

    View SCS User Guide

    View SCS Administration Guide     –    Coming Soon!

    FAQs

    View Frequently Asked Questions

    View SUNCOM Kick-off Presentation

    SUNCOM

    View SUNCOM Contact List

    SUNCOM Webpage

    NWN Carousel

    View NWN Carousel Contact List

    Trouble Ticket and Reporting Tool

    NWN Experience Management Portal (credentials required)

    SUNCOM Trouble Ticket Portal (credentials not required)

    Customer Care Online Support

    Service Interruption Reporting 

    SUNCOM Communication Services (SCS) related issues such as outages or degraded performance should be reported to NWN. This can be accomplished by way of the NWN Trouble Ticket Form, or by calling toll free number (888) 519-1692, Option 3.  NWN reference number should be obtained once the report has been submitted. After NWN has researched the report or the issue is related to a major outage, escalation requests can be submitted to the SUNCOM Network Operations Center (SNOC) via the SUNCOM Incident Management System (SIMS) at SIMS Portal.   Escalation requests outside of normal business hours can be made via the SUNCOM toll free number: 888-478-6266 (8884SUNCOM) and selecting options 1, 1, and 8. The NWN reference number is required to request an escalation.

    Customer Assistance

    NWN DMS SUNCOM Support

    Email: SUPPORT@nwnit.com
    Phone: (850) 848-9550 or Toll Free (888) 519-1692, Option 3

    Project Status

    NWN DMS SUNCOM Support

    Email:    SUNCOMPMO@nwnit.com  
    Phone: (850) 848-9550 or Toll Free (888) 519-1692, Option 2

    Experienced, Flexible and Collaborative

    The State of Florida, Department of Management Services has partnered NWN Corporation to develop and implement a plan to transition the management, support, and administration of State of Florida, Department of Management Services’ voice and related communication services and features to NWN as a hosted service(s) offering.

    Benefits

    The NWN proposed Telephony Solution is designed to support all of the users across the State of Florida locations therefore allowing State of Florida, Department of Management Services to offer the same user experience, flexibility and collaborative tools throughout the organization regardless of the location. The NWN solution is available for the State of Florida to purchase utilizing contract vehicle DMS-17/18-004 SUNCOM Communication service. The DMS-17/18-004 SUNCOM Communications Services (SCS) contracts provide SUNCOM customers with a wide portfolio of voice services.

    Questions? Contact your dedicated NWN SUNCOM team: Toll Free (888) 519-1692.

     

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