Regardless of where you are in your technology adoption curve, NWN Carousel has you covered with flexible delivery models that allow you to consume our portfolio of integrated solutions in the way that you choose.
Jack Lodge, our EVP of customer success, elaborates on how our solutions engineers design and deliver professional services engagements around our Solution-as-a-Service approach. We have the technical, relationship, and project management expertise that wraps the execution of all the offerings to deliver value to your organization.
NWN Carousel’s Experience Management Platform (EMP) delivers a unified view into the entire cloud communications infrastructure, providing advanced analytics, custom reporting, access to our 24/7 customer success center, and proactive alerting. NWN Carousel’s EMP enhances the ability to observe, operate and optimize the environment for successful transformations.
Whether you are using some or all of our Solution-as-a-Service offerings, our technology command center is always on, ready to troubleshoot and resolve critical issues quickly and efficiently for our US-based customers. From simple requests to complex challenges, the technology command center is staffed with engineers who have the technical expertise and customer focus to deliver what you need. For more than a decade, this center has managed thousands of devices for hundreds of client organizations across the nation.
The NWN Experience Management Platform provides all the support you need, when you need it. Our omnichannel approach to customer support lets you initiate a request, log a ticket, access self-help / self-service, or review your performance dashboard your way. Our EMP ensures that requests and requirements are fulfilled quickly, seamlessly, and consistently across your entire portfolio of integrated solutions.
Technology changes fast, and you need a partner who can help you navigate those changes faster. NWN’s professional services team has the expertise and experience across technologies and solutions to keep your business running at full speed. From assessment and design to installation and lifecycle management services, NWN helps you navigate the technology adoption curve, ensuring you receive maximum value from your technology investments.
No matter where you are in your technology adoption curve, NWN Carousel has you covered with flexible delivery models that allow you to consume our portfolio of integrated solutions in the way that you choose. Whether on-premises, hosted or cloud-based, NWN Carousel’s simple subscription-based model makes it easy to match a delivery model to the needs of your business, all in a predictable cost model.