Announcements
Every analyst, customer, and partner we’ve ever spoken with has echoed the same. Cloud contact centers have undergone substantial change as they strive to meet new demands from both customers and agents. This month’s eXcellerate webinar focused on “How to Fast Track Customer Engagement in the Cloud Contact Center.” Attendees learned that to effectively shift […]
05.12.2022
Announcements
For any engineer that’s spent late nights designing network layouts or squeezed out a configuration drawing to meet the requirements of an RFP, knows well that work-life balance isn’t always possible with a career in IT. For this reason, we at NWN Carousel, take every opportunity to thank our Solution Architects, and Solution Engineers, for […]
05.05.2022
Announcements
Every analyst, customer, and partner we’ve ever spoken with has echoed the same. Cloud contact centers have undergone substantial change as they strive to meet new demands from both customers and agents. This month’s eXcellerate webinar focused on “How to Fast Track Customer Engagement in the Cloud Contact Center.” Attendees learned that to effectively shift […]
05.12.2022
Announcements
For any engineer that’s spent late nights designing network layouts or squeezed out a configuration drawing to meet the requirements of an RFP, knows well that work-life balance isn’t always possible with a career in IT. For this reason, we at NWN Carousel, take every opportunity to thank our Solution Architects, and Solution Engineers, for […]
05.05.2022
Announcements
A Future-proof Sustainable Hybrid Work Strategy A recent Gallup Report notes most remote-capable employees continue to work from home at least part of the time, but the mix is a nearly even split — 42% have a hybrid schedule, and 39% work entirely from home. While business leaders and IT teams proved they could accelerate […]
04.26.2022
Announcements
Enterprise Connectivity, Integrated Security, Devices and Visual Collaboration Success working from home starts with robust, reliable connectivity and quality visual collaboration. For remote employees, the user experience can be challenging. Poor bandwidth, home workspace, device configurations and equipment can cause end-user frustration. Whether your employees are home a few days, and in-office the rest, they […]
04.20.2022
Announcements
Recovery Time Objective vs. Return to the Office At an IT company I worked at years ago, since acquired by Google, RTO meant Recovery Time Objective. It was a metric that helped organizations plan their people and processes to bring business technologies back online after a natural disaster, cyber-attack or other catastrophic event. We helped companies […]
04.11.2022
Announcements
Cloud and Hybrid Work Priorities for Business Leaders Heading into 2022, IT decision-makers identified remote and hybrid work and the associated security challenges as their No. 1 priority in managing and supporting their organization’s end-user computing environment, according to proprietary research by Enterprise Strategy Group (ESG). Following closely behind were challenges related to operational costs […]
04.06.2022
Announcements
Unlock the Full Potential of your UC&C Digital Experience Hybrid and remote work has established a “best of both worlds” standard. How will we institutionalize it and really make it an incredible experience wherever we are? April’s eXcellerate webinar, “Unlock the Full Potential of your UC&C Digital Experience” talks about the evolution of making collaborative […]
03.28.2022
Announcements
Modern Device Management for a Hybrid World Employees in nearly every industry, can now set up shop at their desk, café, customer site or even on the road. If you can imagine it, our device management experts can securely, and efficiently, establish the framework required for an effective hybrid work model. February’s webinar on “Secrets […]
02.28.2022