As we celebrate 37 years of dedication to delivering top-notch IT services and solutions, we are excited to embark on a new chapter in our journey. Our acquisition by NWN Carousel presents a strategic opportunity for growth, innovation, and collaboration that will propel us forward in our mission to serve our clients with unparalleled expertise […]
09.16.2024
In our recent Pizzacast, “Planning Your AI-Powered Contact Strategy,” we delved into AI’s significance and practical applications in contact centers. Joined by Chris Miller from Five9 and Kevin Basden from NWN Carousel, we discussed key use cases, benefits, and potential hurdles in adopting AI technology. Catch the replay here!
08.27.2024
In his debut blog, Don Pietruszki, Public Safety Sales Lead, reflects on the successful Annual APCO Conference held in Orlando, where NWN Carousel made a significant impact. The team engaged with public safety professionals nationwide, highlighting our AI-powered Next Gen 9-1-1 solutions for emergency response communications. Click to read about the key advancements from APCO!
08.22.2024
The biggest names in tech are investing resources into including generative AI in their devices, wanting to boost PCs with AI capabilities. Mike Patton, VP, Devices at NWN Carousel shares an event recap on
our highly successful one-day Gen 11 AI event delivering hands-on workshops using the latest HP and Intel devices. Read on!
08.19.2024
This week’s blog by Dan Tassone, CRO, NWN Carousel, highlights our inclusion on the Inc. 5000 Fast-Growing Companies list! Dan emphasizes that success for us goes beyond technology—it’s about purposefully integrating tools and AI into our clients’ IT strategies to enhance culture, achieve business goals, and drive growth.
08.15.2024
On August 1st, under the blazing sun at Fenway Park, history and hope converged as NWN Carousel hosted a monumental event commemorating the 10th anniversary of the Ice Bucket Challenge.
08.08.2024
In celebration of our Microsoft Partner of the Year finalist award, learn how our customer, Open Technology Solutions, a credit union service organization, is partnering with NWN Carousel to transition to cloud-based solutions, simplifying its voice solutions and providing greater flexibility to staff.
07.31.2024
In this week’s blog, NWN Carousel’s newly appointed Chief Technology Officer shares insights from his 25-year journey in IT management, managed services, and product development. Discover Dean Fernandes’ motivations behind choosing to join our team!
07.25.2024
Whatever your public sector mission, the Florida Local Government Information Systems Association (FLGISA) conference in Hollywood covered technology products, solutions and services to capture real-time data for maximum operational efficiency and smarter decision making. Read this week’s event recap blog from FL Regional Director, Sam Colegrove, NWN Carousel.
07.24.2024
Community banks and credit unions have an opportunity to use technology to compete with the big financial institutions. Blending personal service with innovative technologies creates a banking experience that resonates with those who want full service and customers who prefer self-serve. Kevin Basden, VP, Contact Center at NWN Carousel shares how to leverage AI-powered solutions and services to enhance CX and EX.
07.18.2024