Key Takeaways from Avaya Engage 2024: Innovation without Disruption

Curious about the key announcements from Avaya Engage? Discover how NWN Carousel’s top executives and solution architects joined 1400 customers and partners in Denver, where Avaya unveiled AI-powered product upgrades, strategic partnerships, and new open architecture capabilities. Dive into our blog for all the exciting details!


Automate your Customer Interactions with AI in the Contact Center

Gartner’s survey on 2024 Top Priorities for Customer Service Leaders highlights a strong emphasis on self-service, GenAI, and analytics. Dive deeper into these key areas with insights from thought leaders at NWN Carousel and a guest blogger from IntelePeer.


AI in Video & Voice Collaboration – All you Need to Know

In a dynamic showcase of innovation and collaboration, HP Poly and NWN Carousel joined forces to unveil the latest advancements in Video, Voice, and AI-based solutions. The workshop at HP Poly’s Experience Center, in New York City, provided customers with an immersive journey into the future of collaboration. Read on to learn more from our VP of Visual Collaboration, Brian Fichter.


Empowering AI for Next-Level Leadership Development

At NWN Carousel, our people are our biggest competitive advantage. Investing in our leaders across the organization is essential for staying ahead. NWN Carousel’s second cohort of Empower, our emerging leadership development program, exemplifies this commitment. We support future leaders in the company to harness innovation and drive meaningful change.


The Space Race is on. Connecting the Unconnected.

In today’s fast-paced business environment, continuous and high-speed connectivity is essential. It supports critical functions like video calls, file transfers, and more. The limits of cable and fiber networks present real challenges. Laying cable may be impossible due to terrain or accessibility issues, or there may not be a sufficient customer base to justify the investment.


Navigating the Microsoft Teams Licensing Change

Microsoft Teams has become central to modern workplace communication and collaboration, particularly its integration into Office 365 and Microsoft 365. A recent licensing change announced by Microsoft on April 1, 2024, has prompted organizations to reassess their strategies for deploying and managing Teams.  The unexpected shift stresses the importance for businesses to remain aware of licensing dynamics, as they have significant control over both operational and financial planning.


AI’s Increasing Relevance in IT Infrastructure

Few concepts have earned as much attention as Artificial Intelligence. From sci-fi to real-world applications, AI has flooded various aspects of our lives, reshaping IT and revolutionizing how we approach complex problems. To be fair, I relied a bit on AI to get my juices flowing for this blog!


Ushering in New Era of Cloud Communications for Boston College Football

NWN Carousel, the leading Cloud Communications Service Provider, has partnered with Boston College to usher in a new era for the BC Eagles football program under new head coach Bill O’Brien. NWN Carousel’s Chief Marketing Officer Andrew Gilman was on hand for the Eagles’ annual Spring Game scrimmage at Alumni Stadium on Saturday April 13, 2024 where […]


The AI PC starts here. How Artificial Intelligence is transforming the next wave of PCs.

A Glimpse into the Future Are you AI ready?  NWN Carousel can help you get there!  According to a recent report from the International Data Corporation, the AI revolution is poised to dominate headlines with AI PCs projected to represent nearly 60% of all PC shipments by 2027.  The year 2024 alone anticipates the introduction […]


NWN Carousel’s Security Practice: Trusted Advisors in the Modern Work Era

As I step into the role of leading NWN Carousel’s security offering, I am thrilled to build upon our expertise as a full lifecycle managed IT services company with security integrated across each of our offerings. With 17 years of experience within the organization, I bring a wealth of diverse knowledge, ready to navigate the […]