Experience Management Platform

NWN Carousel’s proprietary Experience Management Platform (EMP) is a service delivery platform designed to provide next-generation AI-powered managed services. It integrates systems, tools, workflows, and processes to transform operations, optimize support, improve customer experience, and drive adoption.

EMP accelerates sales cycles, enhances client engagements, and helps deliver business outcomes for our clients.

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Become EMPowered.

EMP Services are AI-powered managed services by NWN Carousel that optimize customer technology environments, helping them focus on core business objectives.

EMP Customer Portal is a role-based platform giving customers control over their entire journey, from procurement and provisioning to support, management, and reporting of NWN Carousel offerings.

“Our partnership with NWN Carousel during the pandemic enabled us to quickly pivot to a work-from-home model. We came up with a solution where we were imaging desktops at a remote location and drop-shipping them by the hundreds to our at-home agents. This allowed us to continue to serve our over 4 million customers.
We also gained critical visibility into our ticketing, reporting and full IT networking environment with NWN Carousel’s Experience Management Platform.”
Carmine Buffa
Director, IT, HomeServe

Experience Management Platform (EMP) enhances the user experience by centralizing information into a single source of truth

Visibility into multi-tenant environments and services

Manage solutions through administration and self-care

Deeper, richer insights to maximize your investment returns

Communicate directly with experts via an secure always-on platform

Download the Solution Brief

NWN Carousel’s EMP enhances the user experience (UX) by centralizing information into a single source of truth across integrated technologies, enabling customers to maximize technology investments and reduce complexity. NWN Carousel delivers the EMP in a SaaS model via public, private, and hybrid cloud, removing the need for organizations to manage any on-premise communications infrastructure.

Wait…checkout these perfect pairings to EMP →

Unified Communications (UCaaS)

Embrace true mobility for a seamless transition between work styles. NWN provides core unified communications and next-gen collaboration capabilities as an integrated solution/offering that is simple to consume, use and manage for organizations of all sizes. Taking on the complexity on our customer’s behalf.

Contact Center

The provision of quality customer service is essential to the successful operation of a contact center. The quality of the exchange between an operator and a customer can be greatly enhanced by a well-constructed, implemented, and communicated plan.

Be EMPowered

Watch a recorded episode and learn how our Experience Management Platform offers advanced analytics, real-time reporting, service desk capabilities, and proactive alerts as a single source of truth.