NWN Carousel’s Experience Management Platform (EMP) is a multi-technology management platform that offers control, visibility, analytics and administrative functions across our solution-as-a-service portfolio. EMP delivers a unified view into your multi-tenant environment – from core to cloud – offering advanced analytics, real-time insights, service desk capabilities, and proactive alerts as a single source of truth.
EMP enhances the business user experience by centralizing information into a single source of truth across integrated technologies, enabling customers to maximize technology investments and reduce complexity.
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“NWN Carousel’s EMP helped us improve our resolution time by 500%. It also reduced our operational costs by re-allocating resources to higher value activities and improved the patient experience.”
Fortune 100 Healthcare Company
Visibility into multi-tenant environments and services
Manage solutions through administration and self-care
Deeper, richer insights to maximize your investment returns
Communicate directly with experts via an secure always-on platform
Embrace true mobility for a seamless transition between work styles. NWN provides core unified communications and next-gen collaboration capabilities as an integrated solution/offering that is simple to consume, use and manage for organizations of all sizes. Taking on the complexity on our customer’s behalf.
The provision of quality customer service is essential to the successful operation of a contact center. The quality of the exchange between an operator and a customer can be greatly enhanced by a well-constructed, implemented, and communicated plan.