Experience Management Platform

NWN Carousel’s Experience Management Platform (EMP) is a multi-technology management platform that offers control, visibility, analytics and administrative functions across our solution-as-a-service portfolio. EMP delivers a unified view into your multi-tenant environment – from core to cloud – offering advanced analytics, real-time insights, service desk capabilities, and proactive alerts as a single source of truth.

Experience Management Platform: Benefits

EMP enhances the business user experience by centralizing information into a single source of truth across integrated technologies, enabling customers to maximize technology investments and reduce complexity.

  • Visibility: Aggregate visibility into environments and services
  • Control: Manage solutions through administration and self-care capabilities
  • Analytics and reporting: Increase insights and maximize investment
  • 24×7 Support: Communicate directly with NWN Carousel experts via a secure platform

Sign up for a live demo where our “EMP Ninjas” demonstrate how it delivers a unified view into your environment – from core to cloud.


“NWN Carousel’s EMP helped us improve our resolution time by 500%. It also reduced our operational costs by re-allocating resources to higher value activities and improved the patient experience.”


Fortune 100 Healthcare Company

Experience Management Platform (EMP) greatly enhances user experience by centralizing information into a single source of truth

Visibility into multi-tenant environments and services

Manage solutions through administration and self-care

Deeper, richer insights to maximize your investment returns

Communicate directly with experts via an secure always-on platform

Download the Solution Brief

NWN Carousel’s EMP enhances the user experience (UX) by centralizing information into a single source of truth across integrated technologies, enabling customers to maximize technology investments and reduce complexity. NWN Carousel delivers the EMP in a SaaS model via public, private, and hybrid cloud, removing the need for organizations to manage any on-premise communications infrastructure.

Wait…checkout these perfect pairings to EMP →

Unified Communications (UCaaS)

Embrace true mobility for a seamless transition between work styles. NWN provides core unified communications and next-gen collaboration capabilities as an integrated solution/offering that is simple to consume, use and manage for organizations of all sizes. Taking on the complexity on our customer’s behalf.

Contact Center

The provision of quality customer service is essential to the successful operation of a contact center. The quality of the exchange between an operator and a customer can be greatly enhanced by a well-constructed, implemented, and communicated plan.

Attend a Live Demo

Join our live 30-minute demo to learn how our Experience Management Platform offers advanced analytics, real-time reporting, service desk capabilities, and proactive alerts as a single source of truth.

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