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NWN Carousel’s proprietary Experience Management Platform (EMP) is a service delivery platform designed to provide next-generation AI-powered managed services. It integrates systems, tools, workflows, and processes to transform operations, optimize support, improve customer experience, and drive adoption.
EMP accelerates sales cycles, enhances client engagements, and helps deliver business outcomes for our clients.
EMP Services are AI-powered managed services by NWN Carousel that optimize customer technology environments, helping them focus on core business objectives.
EMP Customer Portal is a role-based platform giving customers control over their entire journey, from procurement and provisioning to support, management, and reporting of NWN Carousel offerings.
Visibility into multi-tenant environments and services
Manage solutions through administration and self-care
Deeper, richer insights to maximize your investment returns
Communicate directly with experts via an secure always-on platform
NWN Carousel’s EMP enhances the user experience (UX) by centralizing information into a single source of truth across integrated technologies, enabling customers to maximize technology investments and reduce complexity. NWN Carousel delivers the EMP in a SaaS model via public, private, and hybrid cloud, removing the need for organizations to manage any on-premise communications infrastructure.
Embrace true mobility for a seamless transition between work styles. NWN provides core unified communications and next-gen collaboration capabilities as an integrated solution/offering that is simple to consume, use and manage for organizations of all sizes. Taking on the complexity on our customer’s behalf.
The provision of quality customer service is essential to the successful operation of a contact center. The quality of the exchange between an operator and a customer can be greatly enhanced by a well-constructed, implemented, and communicated plan.
Watch a recorded episode and learn how our Experience Management Platform offers advanced analytics, real-time reporting, service desk capabilities, and proactive alerts as a single source of truth.