Blog | 04.09.2024

Single Partner for Managed Microsoft Teams to Transform Unified Communications

Organizations are constantly seeking ways to enhance their communication systems and improve collaboration among groups. Microsoft Teams has emerged as a leading platform for unified communications, offering a powerful suite of tools to streamline teamwork and enhance productivity. However, many businesses struggle to unlock the full potential of Teams, especially when it comes to integrating it with their existing communication systems. A recent licensing change announced by Microsoft on April 1 has prompted organizations to reassess their strategies, and ROI, for deploying and managing Teams.

That’s where NWN Carousel comes in. Our comprehensive managed services via our Experience Management Platform is designed to help clients maximize the benefits of Teams and transform their communication infrastructure.

The NWN Carousel Advantage

At NWN Carousel, we pride ourselves on our engineering expertise across the UC landscape, and our ability to deliver tailored solutions that cater to our clients’ unique needs. Our Microsoft Teams Direct Routing as a Service / Operator Connect has been instrumental in helping businesses migrate away from traditional PBX and other UCaaS solutions, providing a seamless communication experience that enhances collaboration and drives productivity.

Our managed services, combined with our Experience Management Platform, offer a differentiated value proposition that sets us apart from the competition. We provide a comprehensive suite of services, including SIP connectivity with multiple CCaaS offerings, ensuring that our clients can focus on their core business activities while we handle the complexities of their communication systems.

The Numbers Speak for Themselves

Our success story is not just based on client testimonials; our numbers speak for themselves. In calendar year 2023, we experienced a remarkable 180% year-over-year growth, with over 60,000 active users relying on our services. We’ve hosted over 100,000 Direct Routing as a Service / Operator Connect seats, and our clients have made over 18 million calls, totaling 60 million minutes. Our clients have also realized significant cost savings, with an average of 50% reduction in communication costs. The return on investment is impressive, with an average payback period of 2-10 months.

2023 by the Numbers

  • 75,000+ Calls To Analog Devices and 3rd Party SIP Endpoints registered to our DRaaS/OC (Non-Supported Teams SIP Gateway Use Cases)
  • 5000+ International Voice Users
  • 100,000+ Toll-Free Calls
  • 60,000,000+ Minutes
  • 18,000,000+ Calls
  • 100,000+ Hosted DIDs
  • 180% YoY Growth
  • 60,000+ Active Users
  • 100,000+ Hosted DIDs
  • 18,000,000+ Calls
  • 60,000,000+ Minutes

Native International Calling Plans and Global SBC Coverage

At NWN Carousel, we understand that businesses operate globally, and communication systems need to keep pace. That’s why we offer native international calling plans in 44 countries, ensuring that our clients can stay connected with their teams and customers worldwide. Our global SBC coverage ensures that our clients’ communications are secure, reliable, and of the highest quality.

Discover the NWN Carousel Difference

If you’re evaluating a potential migration to Teams voice or want to learn more about a recent licensing change announced by Microsoft on April 1, contact our team of experts.

Our comprehensive suite of services, combined with our engineering expertise and dedication to client success, set us apart. Unlock the full potential of Teams and transform your communication systems by partnerning with NWN Carousel.