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Live Hybrid Work Demos at NWN Carousel’s Customer Experience Center

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NWN Carousel Wins Cisco SLED Impact Partner of the Year

At Cisco Partner Summit 2023, NWN Carousel was recognized as SLED Impact Partner of the Year for its innovation, leadership, and best practices as a Cisco partner.  Throughout a 15-year partnership, NWN Carousel and Cisco have joined forces to deliver cutting-edge cloud communications solutions to their Public Sector clients empowering them to upgrade their on-premises […]



NWN Carousel’s 3rd Annual Tech Predictions

NWN Carousel’s offering experts have bold predictions for the tech world in 2024. Trends focus on AI applications as the gateway to customer care in the contact center, and collaborative tools encompassing automated scheduling, smart task delegation, and predictive analytics. Additionally, the focus extends to Zero Trust security and self-service video support, as well as […]


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The WHAT WHY and HOW Behind Kari’s Law

Shedding light on the crucial importance of emergency response time We’re honored to host guest blogger Mark J. Fletcher, ENP from 911inform, NWN Carousel’s trusted partner in Public Safety to shed light on the crucial benefits of new technology and architectures available in schools and public buildings designed to speed up emergency response times. Together, NWN Carousel and […]



When Nature Calls: Delivering Emergency Experience Management with NWN Carousel

It’s hurricane season 2023 in North America and our ability to respond effectively to emergencies has again become mission critical for Public Sector agencies and their citizens. With Hurricane Idalia just passed in Florida, I want to highlight a critical aspect of our mission – supporting public sector organizations in scaling their Emergency Management departments […]



Why a One-Tool Collaboration Approach Doesn’t Work

In a world marked by rapid digital transformation, hybrid work and the digital workplace concept have emerged as critical business imperatives. No longer an optional feature, it has become essential for organizations striving to create a dynamic and agile work culture. As outlined in the Hybrid Work 2023: Embrace Your Multiplatform of Choice white paper, organizations that successfully embrace hybrid work are better positioned to attract, motivate, and retain employees while gaining a competitive edge in the market. Let’s explore in this blog how to provide your employees with a consistent user experience – for voice, video, and messaging- regardless of location or workstyle preference.



9th Annual ALS Ice Bucket

They came with buckets. They came with ice. They came with a mission. NWN Carousel team members from offices around the U.S. mobilized on a beautiful summer day at steps of the Massachusetts Statehouse on August 9, 2023 to celebrate the 9th Annual Ice Bucket Challenge to strike out ALS. NWN Carousel partnered with the family of Ice Bucket Challenge co-founder Pete Frates to raise money and awareness for the deadly disease and to also urge state lawmakers to better protect all those with disabilities and their caregivers by granting them the right to continue to work from home following the Commonwealth’s declaration of the end of the COVID-19 state of emergency.



NWN Carousel Hybrid Work Summit: Balancing Back-to-Office Investments with Better Security & Collaboration!

Missed our highly anticipated 2023 Hybrid Work Summit? Watch our video recap! Hosted by NWN Carousel in beautiful coastal Newport, RI, the event brought together industry leaders and experts centered on the importance of prioritizing the needs and experiences of employees, and customers, as the foundation of a successful hybrid work plan. Rather than solely focusing on technology, IT leaders now recognize that prioritizing the well-being and satisfaction of employees and customers is crucial for growth. Read and view more insider hybrid work IT tips!



The Art of Managing Hybrid Teams for Busy Managers

It’s no surprise that the majority of employees now divide their work time between remote locations and the traditional office setting. What is a bit alarming is that Gartner forecasts as much as 39% of global knowledge workers will be hybrid by the end of 2023. While this model offers flexibility and increased productivity, it also presents unique challenges for managers and team members. Hassan Osman, SVP of Professional Services, NWN Carousel provides practical tips on how to implement real-world communication tools, and techniques, to maintain a happy distributed workforce.



“The Fire Within:” Women of the Channel Leadership Event

NWN Carousel sponsored a group of female leaders to attend the Women of the Channel Leadership symposium in Palm Springs, California. The event, organized by a panel of women professionals, centered around the importance of supportive leadership and cultivating healthy work environments. Read on for key takeaways on inspiring speakers and topics covered during breakout sessions.



NWN Carousel Announces Promotion of Andrea Morrison to Chief People Officer

With over 20 years of world-class employee success expertise and military leadership, the advancement aims to further grow NWN Carousel’s culture of excellence Less than one year into Andrea Morrison’s role as SVP of Human Resources, she’s proven to make impactful business decisions by driving innovation and creating a new culture around core values to […]