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Why Choose a CCSP for Your Hybrid Work Plan?

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eXcellerate Cloud Contact Center Webinar Recap – April 2022

Every analyst, customer, and partner we’ve ever spoken with has echoed the same. Cloud contact centers have undergone substantial change as they strive to meet new demands from both customers and agents. This month’s eXcellerate webinar focused on “How to Fast Track Customer Engagement in the Cloud Contact Center.” Attendees learned that to effectively shift […]



NWN Carousel’s Technical Engineering Summit 2022

For any engineer that’s spent late nights designing network layouts or squeezed out a configuration drawing to meet the requirements of an RFP, knows well that work-life balance isn’t always possible with a career in IT. For this reason, we at NWN Carousel, take every opportunity to thank our Solution Architects, and Solution Engineers, for […]


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Hybrid Workgroup


Why Choose a CCSP for Your Hybrid Work Plan?

CCSPs Help Organizations Move to the Cloud Most of today’s organizations are using the cloud to achieve the flexibility and innovation necessary to meet the demands of a hybrid workforce. Doing so comes with its own set of challenges. IT teams are scrambling to keep up with the number of new devices while enabling communication […]



Customer Success Leadership Summit

We invested a tremendous amount of time and energy to bring our Customer Success Leadership Team together for The 2022 CS Leadership Summit in Boston! After a company relaunch in September and eight months of integration, our CS organization was at a key inflection point. Under the leadership of Jack Lodge, EVP of Customer Success, […]


Contact Center

Modernize your Contact Center to Improve Customer Service

Balancing Agent-Assist and Self-Serve in the Contact Center Our Contact Center practice is excited to continue last year’s success by solving the business challenges of hybrid work and distributed agent teams. NWN Carousel recently partnered with Five9 to assist a large insurance company in their migration to a cloud contact center. The customer described the […]


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eXcellerate Visual Collaboration Recap – Jan 2022

How to Hold a Great Hybrid Meeting! Our eXcellerate virtual series kicked off with January’s webinar on: “How to Hold a Great Hybrid Meeting!” NWN Carousel’s VP of Visual Collaboration & Workspace, Brian Fichter, invited Microsoft’s Jimmy Vaughan to hold a lively, interactive discussion on best practices around how to support the hybrid worker. The […]



NWN Carousel’s 2022 Sales Kickoff

Value-Based Offerings to Accelerate Hybrid Work Last week’s Play2Win Sales Kickoff experience was incredible! Just coming off our live, in-person relaunch event in September, we wanted to create a high-energy and interactive hybrid event that would really engage our GTM organization for 2022. “Play2Win” The main event, started on Tuesday afternoon, January 11, with our […]



A Look Back at NWN Carousel’s 2021 Milestones

At this festive time of year, we want to take a moment to thank our customers, partners and supporters for all the ways you make NWN Carousel such a remarkable place to innovate. Our Customer Success Obsessed mantra has carried us through an unforgettable year! Together, we reaffirmed NWN Carousel’s commitment to transforming millions of […]



Introducing eXcellerate: Interactive Virtual Events to Navigate Hybrid Work

Organizations over the past two years made significant technology investments to meet the needs of the rapidly changing workforce. Gartner forecasts that end-user spending on public cloud services will reach $396 billion in 2021 and grow 21.7% to reach $482 billion in 2022.  As investments continue to grow, work is evolving once again. Organizations are […]



Six Technology Predictions for 2022: Installment Three of Three

Seamless collaboration, automation and safety are growing stronger. 5. Unlocking the Future of Device-as-a-Service (DaaS) In 2021, remote device management was a gradual trend, but now it has become a mandate. Being able to securely manage and support devices remotely via cloud-based tools is imperative for organizations with a hybrid workforce. With device security and […]


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