In our recent Pizzacast, “Planning Your AI-Powered Contact Strategy,” we delved into AI’s significance and practical applications in contact centers. Joined by Chris Miller from Five9 and Kevin Basden from NWN Carousel, we discussed key use cases, benefits, and potential hurdles in adopting AI technology. Catch the replay here!
08.27.2024
In his debut blog, Don Pietruszki, Public Safety Sales Lead, reflects on the successful Annual APCO Conference held in Orlando, where NWN Carousel made a significant impact. The team engaged with public safety professionals nationwide, highlighting our AI-powered Next Gen 9-1-1 solutions for emergency response communications. Click to read about the key advancements from APCO!
08.22.2024
Community banks and credit unions have an opportunity to use technology to compete with the big financial institutions. Blending personal service with innovative technologies creates a banking experience that resonates with those who want full service and customers who prefer self-serve. Kevin Basden, VP, Contact Center at NWN Carousel shares how to leverage AI-powered solutions and services to enhance CX and EX.
07.18.2024
𝗔𝗜 𝗔𝘁𝗵𝗹𝗲𝘁𝗶𝗰𝘀 𝗗𝗮𝘆, hosted by NWN Carousel and Intel’s Digital Readiness Program, with Sean Ryan of the Baltimore Ravens and Baltimore City Recreation & Parks, was an inspiring event! It introduced inner-city youth to the power of AI through engaging activities using AI-powered PCs, sparking their curiosity and demystifying technology. Read more about the partnership on Andrew Gilman’s blog!
07.02.2024
Last week, we hosted a dynamic panel discussion on Workplace Modernization and Employee Experience at our Newport Summit. The conversations revealed a crucial, often overlooked insight: the need to put people at the center of workplace modernization. This theme, while intuitive, is frequently overshadowed by the excitement around technological advancements like AI. Read Part II of Andrew Gilman’s blog recap!
06.27.2024
At NWN Carousel’s 2nd Annual Newport Summit, a diverse panel of industry experts shared valuable insights into the transformative potential of Artificial Intelligence (AI). Moderated by Andrew Gilman, CMO of NWN Carousel, the discussions included notable professionals from various sectors and leaders from Intel, Five9, and Cisco. They explored the opportunities and challenges related to AI, security, and compliance. Read more by Andrew Gilman!
06.25.2024
At NWN Carousel, fostering a growth-mindset is at the heart of everything we do. From our leadership team to our new hires, we are dedicated to prioritizing the growth and development of our team members. Read about our latest awards by Comparably on Bsest Company for Career Growth and Best Leadership!
06.20.2024
The recent Cisco Live event was filled with groundbreaking announcements set to transform the future of networking and data centers. The standout highlight was the unveiling of HyperFabric, an innovative networking architecture designed to meet the specific needs of AI systems. For more insights, hear from John Elliott, NWN Carousel’s Director of Offering Architecture.
06.19.2024
Yesterday, NWN Carousel hosted a webinar on AI-Powered PCs and how IT leaders can efficiently and securely accelerate adoption of next-generation technologies into their workforce. The event brought together 211 attendees from various industries, who shared their insights on AI readiness, AI utilization, and the improvements they’re excited about in 3 polls throughout the presentation […]
06.13.2024
NWN Carousel’s EVP of Customer Success, Jack Lodge, shares how combining human skill with artificial intelligence is reshaping the modern workplace. At NWN Carousel, we believe the future of hybrid work lies in blending human expertise with AI capabilities, driving the evolution toward more flexible and efficient modern work.
06.11.2024