The radiant setting of Hollywood, FL provided a perfect stage for the exciting innovations revealed at this year’s NWN Carousel Sales Kickoff at Seminole Hard Rock Hotel & Casino. From February 13-15, our GTM and Sales teams, in collaboration with our esteemed partners, explored the evolving landscape of cloud communications.
Let’s review the highlights of the event.
Center Stage: Unleashing your Inner Rock Star
Jim Sullivan, CEO, laid the foundation, emphasizing NWN Carousel’s focus on providing flexible, modern workplace solutions for North America’s largest public and private sector organizations. Our sharp focus is on executing transformative projects that empower our customers to overcome challenges associated with managing multi-cloud and multi-offering environments. Ensuring a consistent, equitable, and innovative work style. Accomplished through NWN Carousel’s six core offerings: Unified Communications and AI-Powered Contact Center Services, Secure Managed Devices, Visual Collaboration & Workspaces, and Intelligent Infrastructure.
Dan Tassone, CRO, leaped into key strategies driving a better end-user experience for our customers. Including AI-driven offers, vertical differentiation based on insights from market analysis, enhancements to the Experience Management Platform (EMP), AI for lifecycle management, and a world-class service delivery model aligned with enhancing CX and EX.
Andrew Gilman, CMO, shared dynamic customer video testimonials across various sectors such as healthcare, education, finance, and entertainment. Providing firsthand insights into how NWN Carousel not only meets our customers’ IT goals but also exceeds their business objectives. Also highlighting our employee-first culture, supported by an industry-leading 80+ Employee NPS.
Marc Herdegen, COO, addressed our operational priorities with a commitment to enhancing project management milestones and optimizing vendor management to guarantee outstanding performance, competitive pricing, and an exceptional customer experience.
Jack Lodge, SVP Customer Success, centered on: “Reaching new heights with the accelerated adoption of NWN Carousel’s Experience Management Platform (EMP).” EMP streamlines multi-cloud service management for technology professionals, via our world-class managed services and self-serve portal to expedite business goals and obtain a full view of the customer journey.
Strike a Chord: Intense Day of Learning
Day 2 revolved around Insights & Training, including key sessions on:
- Modernize & Automate Device Management
- The Value of AI & Automation for CX
- Streamline and Modernize UC Operations
- Security Consolidation for Intelligent Modern Work
- Intelligent Infrastructure for Modern Work
- Modern Visual Collaboration Solutions
- EMP/Managed Services
- 9-11- and the Race to the Cloud
Team Building Amped Up
We extend our sincere gratitude to our strategic partners for providing their technical expertise, time, and generous sponsorship.
Invitation to Join the Journey
As we AIM HIGHER, join us on an exciting journey of growth, innovation, and partnership. Together, we will shape the future of work and make 2024 a landmark year!
