June eXcellerate – Ransomware Has Nowhere to Hide!

Managed Detection and Response (MDR) is the hot buzzword. Yet not all solutions, and security providers, are created equal. This leads to chaos. When prevention tools fail, it’s critical to adopt a posture of continuous monitoring and response to prevent your security teams from uttering the five most forbidden words: We. are. under. ransomware. attack! […]

05.25.2022

Experience Management Platform

May Excellerate – Enjoy a Bold New EMPowered Experience!

Join us for a “tech talk” on the latest Experience Management Platform news! The release of EMP 3.0 enables ALL NWN Carousel customers with insight and analytics, across our core offerings, from a single unified platform. We’ll also highlight the “art of the possible” with EMP’s future state. Learn how: EMP addresses the gap between […]

05.03.2022

Leveraging a Zero Trust Architecture to Contain Threats and Mitigate Risks

Ransomware continues to be a headline threat and shows no sign of easing up.  On top of that the continued proliferation of IoT and BYOD devices into our environments introduces risks that continue to push the threat envelope in ways that our legacy infrastructure designs were not meant to handle. Despite the pandemic forcing many […]

04.08.2022

contact center, agent

April Excellerate – Fast-Track Customer Engagement with Cloud Contact Center!

NWN Carousel’s Kevin Basden, VP of Contact Center talks to Joe Friedrichsen, Managing Director at Blue Cross Blue Shield of RI about how BCBSRI launched a modern, cloud-based omnichannel contact center at scale, accelerating customer engagement, saving significant costs and agent training time. They’ll discuss the benefits of using innovative cloud contact center features to […]

03.23.2022

March eXcellerate – Unlock the Full Potential of your UC&C Digital Experience!

Many organizations have adopted a new flexible “office + anywhere hybrid” model. Employees, and customers, demand a digital collaboration experience with cloud-based UC&C tools available at their fingertips. Investing in an integrated cloud services platform that supports – voice, messaging, meetings, mobility, contact center and more – allows for excellent user experiences. It also meets […]

02.17.2022

February eXcellerate – Secrets to Building Modern Device Management for a Hybrid World!

Join us for a “fireside chat” – Secrets to Building Modern Device Management for a Hybrid World! As employees settle into the new world of hybrid work, their expectations for the devices they use to access the organization’s applications and data have become a critical priority. Our panel will discuss ways to improve PC technology […]

01.24.2022

January Excellerate! – What Does it Take to Hold a Great Hybrid Meeting?

As employees are returning to the office, they are requesting easier in-room conference technology to match the ease of using remote meeting platforms. Brian Ficther, NWN Carousel Vice President of Visual Collaboration, along with industry expert Jimmy Vaughan of Microsoft, will discuss ways to enable effective hybrid meeting solutions for both remote and in-room participants. […]

12.10.2021

Customer Experience and the Post-Covid Contact Center

There has been a tremendous buzz in the emergence of emphasis on the customer experience.  Nowhere was that more prevalent than in the Contact Center arena, especially as a result of the pandemic. Let’s talk about the new importance of an organization’s Contact Center in the new world we live in. Our experts will discuss: […]

04.28.2021

Leveraging MDR to Help Expand and Enhance Your Organization’s Security Capabilities

Threats are on the rise and attack surface continue to expand while at the same time the number of security products on the market grows by the day.  IT teams are continually being asked to do more with fewer resources.  How will organizations continue to protect, secure, and remediate their assets in this ever-evolving landscape? […]

04.01.2021

Always On Virtual Series | The Internet is the new WAN. MPLS is Dead, Long live MPLS?

Public and private cloud adoption is on the rise. With the Internet becoming the primary path for connectivity, many organizations have already moved to an SD/WAN solution or are evaluating a SASE/SD-WAN solution. The question looms, do organizations need to cut the cord on dedicated circuits, or private services, such as MPLS? In this panel […]

03.03.2021