Hybrid Work
As more organizations adopt hybrid work models, there is a growing need for solutions that can seamlessly support multiple platforms and vendor environments, while also providing a unified and secure collaborative experience. Workspace transformation means your organization needs more than disparate IT solutions. With NWN Carousel, you gain a trusted partner with a portfolio of […]
03.01.2023
Devices
Andrew Gilman, NWN Carousel’s CMO discussed how preparing for the future of work has been an opportunity for many organizations allowing them to re-imagine what the employee experience and what the customer experience can look like. “Companies are rapidly adopting a hybrid experience using cloud-based technology, where they can design a superior environment to work […]
02.27.2023
Hybrid Work
The majority of businesses (58%) are encouraging a hybrid return to office in 2023 and beyond. One of the biggest challenges of a hybrid model is ensuring a consistent experience for employees and customers alike—regardless of where people choose to work or interact with a brand. Nearly all organizations (99%) believe that employee experience (EX) is important to customer […]
02.24.2023
Contact Center
A positive customer experience is a competitive necessity and a brand differentiator for most organizations. Customers value personalized experiences through the multiple channels and expect information gathered along their customer journey to be available as it advances. Simple, fast deployments of new technologies and the “always-ready” nature of cloud services have established the expectation of […]
02.03.2023
IT-as-a-Service
Shifting to a “As-a-Service” Model The as-a-service or pay-as-you-go service model reduces redundancies in your cloud communications and technology stack. It gives you access to the latest technology and lowers the costs associated with depreciating assets and costly equipment upgrades. Advantages of the “As-a-Service” Model ✔ Transition from CapEx to OpEx✔ Lower upfront investment using with pay-as-you go pricing✔ Consolidate & manage […]
01.16.2023
Contact Center
Whether you need to provide your agents with easy access to specialists or seamlessly move calls between Microsoft Teams and Five9, NWN Carousel’s fully integrated Contact Center and Unified Communications offering – together with our white glove managed services – creates an integrated agent and customer experience. Discover the benefits of a Five9 + Microsoft […]
10.24.2022
Contact Center
A new survey from ESG* and NWN Carousel sponsored by Cisco finds that the immense collaboration surge — driven by an increase in remote and hybrid work environments — has pushed companies to centralize workflows, efficiently manage projects, and facilitate real-time interaction between employees. Yet many of these platforms still lack the ability to integrate with […]
10.10.2022
Contact Center
Since the sudden shift to hybrid work, contact centers have undergone substantial changes as they strive to meet new demands from both customers and contact center agents. 55% of contact centers, according to Enterprise Strategy Group, hope to leverage technology to reduce costs or boost production. In this white paper, we explore how to research […]
05.18.2022
IT Outsourcing
The American Rescue Plan Act (ARPA) With $1.9 trillion made available to organizations across the country spanning every industry, the American Rescue Plan Act of 2021 or ARPA, provides organizations with funding needed to modernize their technology environments. Despite the potential benefits and opportunities, interested government agencies, education institutions and healthcare organizations still find themselves […]
04.07.2022
UC
In Texas and throughout the country, the pandemic has forced public agencies to rethink their approach to hybrid work. As the leading Cloud Communications Service Provider (CCSP), NWN Carousel enables state and local governments to fully realize the benefits of work from anywhere. Learn more in this Solution Brief.
03.18.2022