Overview

Want to learn how to accelerate resolutions and improve customer experiences? Join us for a lunch and learn focused on connecting your organization’s environment with Microsoft Teams. NWN Carousel, and Five9 can all help you create an environment that works for both you and your customers.

Communication technology has never been more critical to a business. So, how can you deliver amazing corporate collaboration and ensure amazing customer experiences while maintaining control over the tools needed to deliver them? Join this exclusive event to learn how to bring together the cloud contact center and devices in a Microsoft Teams environment to deliver amazing results, no matter where you work.

We’ll show you how to bring the pieces together and discuss how to incorporate useful AI and automation to drive improved customer and agent satisfaction.

Why Attend?

Join experts from Microsoft, NWN Carousel, and Five9 to:

• Immerse yourself in a day of learning about the CX industry and its ever evolving changes
• Learn how to accelerate customer resolutions by connecting agents to subject matter experts
• Understand the value for both agents and customers when your contact center is integrated to a CCaaS solution like Microsoft Teams

Unable to Attend in Person?

No worries. We’ve got you covered. We’ll be broadcasting this event live! Just indicate your preference when you submit the form and we’ll send you the details on how to join.

Sponsors

Agenda

Time	Topic
10:00 – 10:30	Guest Arrival / Check-in
10:30 – 12:00	General Session
12:00 – 1:30	Lunch and showcase
1:30 – 2:00	Optional deep dive Discovery meeting