James serves as the company’s Vice President of Customer Success, cementing Carousel’s commitment to ensuring success throughout every customer touchpoint. With years of experience in building world-class B2B and B2C customer-focused organizations, James leads and accelerates Carousel’s company-wide mission of being “Customer Success Obsessed”. In this role, James is responsible for enhancing the company’s Customer Success/Lifecycle Advisory Team and processes, enabling customers to derive significant value from their technology investments, and driving expanded levels of customer satisfaction.

Prior to joining Carousel, James served as Global Vice President of Customer Success for LexisNexis. In this role, he developed and managed the end-to-end customer experience strategy across multiple products and segments for more than 12,000 customers with $190M in annual revenue. James holds an MBA from the University of Connecticut, as well as a Six Sigma Master Black Belt and several leadership and change management certifications.