Boston, MA – June 6, 2023 – NWN Carousel, the leading Cloud Communications Service Provider, and Cisco, a leading provider of enterprise cloud collaboration solutions combining calling, meetings, messaging, and contact center under a single collaboration umbrella, today announced a new technology integration.  

Cisco’s Webex Calling and Webex Dedicated Instance cloud communications solutions will be integrated into NWN Carousel’s award-winning Experience Management Platform (EMP) to bring its customers a more streamlined and efficient path to digital transformation. The new service with EMP platform integration is available exclusively from NWN Carousel. 

Over the course of a 15-year partnership, NWN Carousel and Cisco have joined forces to deliver cutting-edge cloud communications solutions to their clients empowering them to upgrade their on-premises PBX network to a reliable and secure cloud calling system. With Webex Calling, together with EMP monitoring and analytics, organizations can seamlessly transition to a comprehensive collaboration platform that encompasses top-tier calling services, virtual meetings, messaging, contact center capabilities, and integrated devices suitable for any scenario.

The NWN Carousel and Cisco partnership address the challenges of a hybrid work model by offering a complete user experience with Webex Calling, which is one application for calling, meetings, and messaging for a consistent and intuitive experience. Dedicated Instance is integrated into Webex Calling providing cloud innovation and an enhanced experience to customers who need to support older Cisco endpoints, local survivability solutions, or existing integrations.

“Our Experience Management Platform is designed to help businesses deliver a better hybrid work experience to their employees and customers,” said Jim Sullivan, CEO, at NWN Carousel. “We are thrilled that Cisco has selected our platform to integrate their cloud communication services for a seamless hybrid work experience.”

“We are delighted to announce a strategic collaboration between NWN Carousel and Cisco,” said DP Venkatesh, VP of Growth Strategy, Cisco Collaboration. “This partnership will empower customers with a seamless migration from traditional on-premise calling systems to the cloud, enabling them to significantly enhance their employee and customer experiences with Webex.”

NWN Carousel’s Experience Management Platform helps businesses manage their IT operations, including digital workplace and customer experience solutions. The platform enables hybrid work, improves customer service with voice and video chat, and streamlines internal communication. By integrating Cisco’s cloud communication services, customers will have access to a comprehensive suite of communications tools, including voice, video, messaging, and contact center, to improve employee productivity, customer satisfaction, and overall business performance.

The Cisco and NWN Carousel integrated offerings are now available to customers. For more information, visit www.cisco.com and www.nwncarousel.com.